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FAQ

FAQ

Below is a comprehensive list of questions most frequently asked.

1、Where can I get a catalog?

       You can download a copy of our current catalog here.

2、How can I get a quotation?

       You can send us an inquiry on a product or assembly you are interested in. We would appreciate the opportunity to quote your requirements!

3、How long are your quotes valid?

      30 days

4、Is there a minimum order quantity?

      Yes. In most cases, to buy directly from us you will need to make a minimum purchase.

5、 I’m not sure if I have requested the correct wire rope. Can I have a sample?

       Absolutely! Once you have a chance to use our cable, you will be convinced of our quality and reliability. Cost free if the quantity is small.

6、How to order the products?

      Send the inquiry with detail item description or with Article NO..Quantity, size, package.If possible please attach one reference picture to avoid any misunderstanding or any links from website for we get a better。 understanding.

7、How do you price your products?

      Steel wire rope is sold by weight (kilograms); Rigging hardware is sold in piece;Wire rope sings are sold in sets; welding wire is sold in weight(kilograms); construction machine is sold in set.

8、Is freight included in your price?

       No. Our pricing is FOB Factory, Freight extra.

9、Do you charge for certifications?

       No.

10、How do you price your products?

         Steel wire rope is sold by weight (kilograms); Rigging hardware is sold in piece;Wire rope sings are sold in sets; welding wire is sold in weight(kilograms); construction machine is sold in set.

11、Is freight included in your price?

         No. Our pricing is FOB Factory, Freight extra.

12、Do you charge for certifications?

         No.

13、Do you charge for certifications?

         No.

14、Do you charge for certifications?

         No.

 

1.Technical Query

1).Q:Customers forget password,can not enter DVR main menu,what should do?

A:Press “▲” button in DVR front panel for 10 times continuously,then can hear one sound “di”,after “di”,password restore factory setting,then right click mouse,enter main menu—setting—system setting--user management,click confirm or restore factory setting,password will restore default.Or customer can set new password 

 

2).Q:Which format of backup file?

A:It is backup in AVI format,general can play,like real player,thunder storm,etc


 

3).Q:Esee ID disappear suddenly,why happen this?What should do?

A:Reasons might be:

a.DHCP is selected,so that IP is changing all the time

b.Network is not working 

To get Esee ID,Right click mouse,enter main men—setup--system setup--network setup,click DHCP,click “OK” to save setting,in this way can get IP address automatically,then back to preview interface.Stay in preview interface for 30 seconds,then enter DHCP setting again,cancel DHCP, click “OK” to save setting.Back to preview interface to wait till ID appear again

(Note:To get Esee ID,customer need to enter network setup three times)


 

4).Q:HDD can not be formatted,why?

A:Reason might be:do not stop recording,if need to format HD,need to stop all recording,includes manual recording,timing recording,motion detection

 

5).Q:CMS is not working in computer,why?

A:a.Computer system not windows or XP,our CMS based on windows or XP,do not support other system

b.Computer general storage capacity is below 128M.To check computer storage capacity,run dxdiag--display--general storage capacity 

c.Computer do not install card drive

 

6).When upgrade,notice file not found,what should do?

a.Format U disk to FAT32 form                                                      

bPut fimrware in root u diskc.Change another u disk with better compatible

 

7).Q:How to change logo?

A:Prepare two pictures of the logo, the image resolution should be 800x600,720x576. less than 64KB,the two files should be named as vga800x600.jpg,cvbs720x576.jpg. Copy to the flash disk.

Connect the flash disk to the dvr

Come to the main menu, right click the mouse, go to setup----system tools----system maintenance

Click “logo” and “USB storage”, then start, when it shows“vga800x600.jpg  loaded and cvbs7200x576.jpg  loaded”,and click “sure” to finish the logo changing, then click “return” to exit

Reboot dvr to see if the logo has been changed

 

8).Q:How to upgrade?

A:Firstly, plz decompress the FW and copy it to your flash disk, then connect it with the dvr

Secondly, plz come to the interface of setup---system tools--system maintenance--system upgrade, click start--ok, it will begin the upgrading

Plz notice that during the upgrading, keep the dvr power on and the lines are connected.

After the upgrading to 100%, it finished, the dvr will restart, and it comes out the latest version

 

9).Q:What percentage spare mother board we offer?

  A:1%


 

   

2.Esee Query

1).Q:User can not connect Esee by Esee ID,what should do?

A.a.Use computer in same LAN with DVR,then go to www.ip138.com (It is Chinese website,or u can also go to your local website to check ur WAN IP address),it will give one IP address

b.Enter router--status---WAN IP,check this WAN IP same with IP give by ip138 or not.If different,current network environment can not set remote.Reason might be there are multi level routers.To set remote,need to keep only one level router.If same IP,then go to next step

c.Enter DVR main menu--setup--system setup--network setup,change WEB port to one number above 1024,then save

d.Enter router,disable UPNP,then enter virtual server to forwarding ports,add DVR IP address,WEB port and data port manually in virtual serve,then save

e.Reboot router,then can see view 

 

2).What speed requirement about DVR and mobile?

DVR network upload speed above 2M,mobile side download speed above 2M

 

3).Mobile Esee view manual:

(Support Andriod and Iphone Esee view)

Go to www.dvrskype.com in mobile broswer directly,input device ID,user name and password

Besides,to use mobile application,for Andirod,can also download Esee in google play,for Iphone can go to APP store to download Eseye

 


 

3.Warranty Query

1).Q:How long warranty we offer?

A:12 months

2).In order to try best to avoid to de deducted or send bank by China custom,pls pay attention below two things:

a.Before u send back repair mother board,pls inform me in advance,give me CI & PL in advance,or u give me details,I can also make it for u.After my confirmation,then u send back

b.Delivery term need to be door to door term

3.Other Query

1).When customer place new order,what should confirm with customer?

A.Which language is default in osd?

B.Plug style:like Europe style plug,UK style,US style,which style u need?

C.How many voltage?220V or?   

D.PAL or NTSC as default?  

E.This lot by sea or by air?

F.Any shipment mark?

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